Your complete satisfaction is our goal. You may return any item shipped by CLIAwaived.com for a full refund for the cost of item (excludes freight),
keeping the following in mind:
- Item was shipped in error.
- Item is returned to us in new condition with original packaging and accessories.
- CLIAwaived, Inc. reserves the right to refuse returns on any non-stock items or custom-manufactured items. Customers should call CLIAwaived, Inc. before purchasing any item that may not be eligible for return.
*Please note if you have purchased a medical device that was designated "For Professional Use Only" and "Not for Home Use" and you are using a product
for personal use NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.
The Company's return policy is 10 days from receipt of merchandise with a copy of your original invoice. If there are any discrepancies in the order, those need to be reported to us within 2 business days from receipt.
We will not accept any Returns after 10 days from receipt of merchandise.
If the customer's return is a result of an error on our part, we will refund all shipping charges they incur, including free return shipping.
All other returns will incur a 20% restock fee and return postage will apply. We will not refund any shipping charges to these types of returns.
The Company doesn't offer returns on refrigerated products, unless they were shipped in error by CLIAwaived, Inc.
- If you do not have any questions regarding your return, simply email us at the address below to received our return address:
- If you have questions about a return please call us at 1-888-882-7739. Once your return has been received, a credit or refund will be issued
within 15 days and an e-mail confirmation will be sent.
- If you have any questions regarding your return, please send e-mail to Customer Care at firstname.lastname@example.org.
In your e-mail, include your order number and the reason you want to return each item (choose one of the following):
"M" - Received an item that was not ordered
"Q" - Item was damaged, defective, or missing parts
"T" - Item did not arrive in time
"O" - Other (please describe)
A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).