We can process and ship orders until 5 pm Pacific Time!

858.481.5031 or 888.882.7739




11578 Sorrento Valley Road
Suite 25/26
San Diego, CA 92121
858-481-5031 tel
801-720-7568 fax
Toll Free 1-888-882-7739



How do I return something to CLIAwaived.com?


Your complete satisfaction is our goal. You may return any item shipped by CLIAwaived.com for a full refund for the cost of item (excludes freight), keeping the following in mind:

  • Item was shipped in error.
  • Item is returned to us in new condition with original packaging and accessories.
  • CLIAwaived, Inc. reserves the right to refuse returns on any non-stock items or custom-manufactured items. Customers should call CLIAwaived, Inc. before purchasing any item that may not be eligible for return.

*Please note if you have purchased a medical device that was designated "For Professional Use Only" and "Not for Home Use" and you are using a product for personal use NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.

Non-Refrigerated Product:

The Company's return policy is 10 days from receipt of merchandise with a copy of your original invoice. If there are any discrepancies in the order, those need to be reported to us within 2 business days from receipt.

We will not accept any Returns after 10 days from receipt of merchandise.

If the customer's return is a result of an error on our part, we will refund all shipping charges they incur, including free return shipping.

All other returns will incur a 20% restock fee and return postage will apply. We will not refund any shipping charges to these types of returns.

Refrigerated Product:

The Company doesn't offer returns on refrigerated products, unless they were shipped in error by CLIAwaived, Inc.

  • If you do not have any questions regarding your return, simply email us at the address below to received our return address:
  • If you have questions about a return please call us at 1-888-882-7739. Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.
  • If you have any questions regarding your return, please send e-mail to Customer Care at info@cliawaived.com. In your e-mail, include your order number and the reason you want to return each item (choose one of the following):

    "M" - Received an item that was not ordered
    "Q" - Item was damaged, defective, or missing parts
    "T" - Item did not arrive in time
    "O" - Other (please describe)

  • A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).